Department of Communities and Justice
State Government
Our client creates safe, just, inclusive and resilient communities through the services it provides across NSW. They required a range of records and information management training to support understanding, acceptance and adoption of good recordkeeping practices to support staff in providing services.
Previously, training was conducted via time-consuming web seminars that were inflexible for users. The agency’s existing e-learning platform presented an opportunity to streamline and enhance the delivery of records and information management training. The goal was to ease the burden on the training team while ensuring that staff across NSW could conveniently access and complete the necessary training.
RKI Consulting was asked to develop a learning strategy and methodology that could deliver training to large volumes of staff in dispersed locations across NSW. We consulted with the client to analyse the strengths and weaknesses of the current training program’s delivery methodology and collateral content. With this information we developed a strategy based on delivery of training content via an e-learning platform. The records and information management training e-learning courses needed to meet the following criteria:
Courses needed to be developed and go through rigorous testing by users to ensure the above criteria was met. Content needed to meet Web Content Accessibility Guidelines (WCAG) 2.0 and courses had to be developed in a SCORM compliant format to be imported into the agencies, online learning platform.
A key strategy of the project was to develop a training framework (toolkit) to support the newly developed content. The team needed to track training progress across the organization to ensure compliance requirements were met.
Recordkeeping Innovation is an industry-leading Australian provider of expert records, knowledge, and information governance consulting services.
