The Smith Family 

Given the role of the organisation, and it’s work with children and other vulnerable persons, the effective, accountable and compliant creation, capture and management of records is critical in supporting transparent and child-safe services.

The Smith Family engaged RKI on two separate occasions to develop key governing documents to support uplift of records and information management practices across the organisation. The first tranche of work completed for The Smith Family involved the development of a retention and disposal schedule to support authorised and accountable disposal of the organisation’s records, in line with broader records retention requirements. This involved consultation with business stakeholders from across the organisation to understand existing records management practices to support appropriate description of organisational records and understand business requirements for records retention.

In the second tranche of work undertaken, RKI worked with The Smith Family to develop a broader Implementation Strategy & Roadmap, accompanied by a Change Management Strategy, to support implementation and rollout of changes in records and information management practices to address compliance gaps and bring into line with best practice. This roadmap considered existing gaps in records creation, capture and management, and transitioning use of business systems to support records capture (e.g., implementation of SharePoint Online to replace network drive capabilities and support broader access to records across different geographical locations).

Project Objectives were: